Rhapsody Turnaround Operations
Rhapsody Group can handle embarkation and disembarkation of cruise passengers in any port within our region of activities. We liaise with the cruise ship representatives and the onboard team to ensure efficient collection of passengers and their baggage transferring them to/from either hotel or airport as required in a timely fashion. Experienced multilingual staff members assist passengers throughout ensuring a seamless journey between airport and ship. Transfers can also be combined with touring options wherever timings are appropriate to further enhance the experience of guests.
We can accommodate any size of operation at any of our ports. Our turnaround services include and are not limited to:
Meet & Greet
- Meet and greet assistance at port and airport
- Airport staffing assistance for arriving and departing guests
- Handling chartered and regular flights for arriving and departing guests
- Multilingual uniformed staff at port and airport
- Visa handling issues at port and airport
- Special immigration desk arrangements at port and airport
- Follow up after the ship departure and preparations of call reports
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Check-in Formalities
- Pier Check -In Staffing
- Strict staff uniform control
- Welcome envelopes
- Hospitality desks
- VIP check-in formalities
- Disabled guests check-in assistance
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Transfers
- Coach transfer services from port to airport and vice versa
- Private VIP transfer services
- Disabled transfer assistance
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We also provide:
- Pro active relationship with Port Authorities & Local Airports
- Crew Transportation & Assistance
- Terminal decoration and signage
- Information on Shore Excursions
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Luggage Handling
- Safe and secure transportation of luggage
- Lost luggage assistance, tracing and follow up
- Special custom formalities arrangements for bonded transfer of luggage from airport to port and vice versa
- Airport and port porter service
- Porters training
- Luggage truck services at port and airport
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